booking terms and policies

Cancellation Policy
General Appointments: Cancellations must be made at least 12 hours before the appointment. Your downpayment or full payment can be credited toward your next appointment.

Package Holders
Cancellations should also be made at least 12 hours in advance for rescheduling.

No-Show Policy General Appointments
No-shows will result in forfeiture of the 15% downpayment or full payment.

Package Holders
Failure to attend a booked session will lead to the automatic deduction of one session from the package.

Medical Concerns
If an urgent medical situation requires a cancellation, we request that clients provide a valid medical certificate.

Eyelash Services FAQ

Find the most frequently asked questions below.
  • The duration varies, but it typically takes between 1 to 2 hours for a full set of eyelash extensions.

  • Eyelash extensions can last between 4 to 6 weeks, but regular touch-ups are recommended every 2 to 3 weeks to maintain a full look.

  • When applied by a trained and experienced technician, eyelash extensions are generally safe and do not damage natural lashes.

  • It's generally advised to avoid mascara, as it can reduce the lifespan of the extensions. However, there are specially formulated mascaras that may be compatible.

  • Use a gentle, oil-free cleanser and avoid rubbing or pulling on the extensions. Brush them regularly with a clean spoolie.

  • While it's generally okay, prolonged exposure to water may affect the adhesive. It's recommended to avoid excessive water contact for the first 24 hours after application.

  • Yes, but it's important to inform your technician about any sensitivities. They can use hypoallergenic products or make adjustments to ensure comfort.

  • Your technician will assess your natural lashes and discuss your preferences to help you choose a suitable length and curl that complements your eyes.

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