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Refund Policy - Malaysia

PRODUCTS REFUND TERMS & CONDITIONS

Boudoir Smooth Bump Freedom Lotion
We offer a 30-day warranty return policy if you do not see slower and finer hair growth during the specified period. The product must be returned as a full bottle within 30 days.

Merchandise Products
We offer a 30-day return policy in case of a change of mind. Please ensure the item is intact and undamaged. Our refund policy does not apply to any products damaged due to mishandling or abuse.

Terms & Conditions
Products purchased from Pink Parlour can be refunded within 30 days of purchase. Our product refund policy does not cover items damaged due to mishandling or abuse.
To initiate the refund process, send us a formal email. Click here to submit your refund request, and we will respond within 3 working days.

Pink Parlour will send a refund approval email, and the refund will be processed via internet banking within 45-60 days from the date of approval, minus a 10% administrative charge.


PACKAGE TERMS & CONDITIONS

Packages purchased from Pink Parlour may be refunded within 30 days from the date of purchase.

Refunds will not be processed under specific circumstances, such as outlet closures or therapist changes.
To begin the refund process, please send us a formal email. Click here to request a refund, and we will respond within 3 working days.
Once approved, Pink Parlour will refund via internet banking within 45-60 days, minus an IDR 150K administrative fee or 10% of the package price, whichever is higher.

Refunds will be calculated based on the original à la carte prices, as packages are typically discounted by 30%-50%.

Note: Changes to refund policy effective from July 1, 2020. Purchases made before this date will follow the previous policy.


CONVERSION POLICY

Prepaid Pink Parlour packages can be converted to Mix and Match credits, minus a 10% administrative fee.

These credits can be used for other treatments on the à la carte menu. However, credits cannot be applied to retail products. The converted credits will be based on the amount paid for the package, excluding GST and the total value of redeemed treatments.
For verification, please email a scanned copy of your ID Card or Passport to pinkparlourmy@gmail.com, and we will respond within 3 working days.


PACKAGES

Pink Parlour packages are valid for 2 years from the purchase date unless otherwise stated.

Packages can be shared with one other person at any given time, except for Alpha Light packages. Strictly no sharing is allowed for Nails & Alpha Light membership programs.


PACKAGES EXTENSION

You can extend a package for an additional IDR 150K for 3 months.
To request a package extension, send an official email to pinkparlourmy@gmail.com stating your reasons. Our team will review and reconsider your request.

A crossed check will be issued within 45-60 days after management approval.

After the 30th day from purchase, only exchanges, transfers, or conversions to other services will be allowed. The exchange amount will be calculated based on the paid package price, excluding taxes, minus the value of redeemed services at their original published price.

For verification, kindly email pinkparlourmy@gmail.com with a scanned copy of your ID Card or Passport. We will respond within 3 working days.