Privacy Policy - Malaysia

This customer privacy policy (“Privacy Policy”) of Parlour Group Pte. Ltd., including its subsidiaries, related companies, and jointly controlled entities (collectively referred to as “Pink Parlour,” “us,” or “we”), explains how we collect, store, and handle personal data ("Personal Data") from our customers and visitors to any websites owned and operated by Parlour Group Pte. Ltd.

We may update this Privacy Policy from time to time without prior notice by publishing the amended version on our website. This Privacy Policy applies to the personal information we hold about individuals and complies with the Personal Data Protection Act 2010 (PDPA) and other relevant laws in Malaysia.

By providing your Personal Data to us, you consent to this Privacy Policy and the collection, use, access, transfer, storage, and processing of your Personal Data as described below.

Our Website

We strive to maintain the security of our website. However, please recognize that information transmitted via the internet, including via our website or email, may not always be secure. We cannot be held responsible for any unauthorized interception of information beyond our control.

User-supplied information provided through registration, surveys, polls, or similar methods on our website is used to improve the website’s content and the overall customer experience. This information is not shared with third parties for commercial purposes unless explicitly stated.

Please note that our website may contain links to external websites. Our Privacy Policy applies only to our website, and we are not responsible for the privacy policies or practices of third-party sites.

Commitment to Privacy and Security

Pink Parlour values your privacy and is committed to protecting your Personal Data. We pledge to:

• Keep all personal information confidential.
• Never sell or rent your personal information without your consent.
• Ensure only authorized Pink Parlour employees have access to your information.

Information We Collect

We collect Personal Data in several areas of our website, mobile services, and in-store interactions, which may include:

• Personal Information: Name, gender, date of birth, passport or other identification number, and your registration status with our subsidiaries or business partners.
• Contact Information: Telephone numbers, mailing addresses, email addresses, and fax numbers.
• Payment Information: Credit or debit card details, including cardholder name, card number, billing address, and expiry date.
• Business Information: Company name, job title, and related contact information.
• Survey Responses: Feedback provided through surveys or contests.
• Publicly Available Data: Personal Data collected from publicly accessible sources.

Providing your Personal Data is voluntary, but failure to do so or providing inaccurate or incomplete data may prevent us from processing your requests or delivering the services you need.

How We Use Your Personal Data

Your Personal Data may be used for:

• Account Management: To create and manage your customer account with Pink Parlour, including maintaining your service history across all locations.
• Email Communications: To segment and personalize email communications, including marketing promotions, updates, and personalized content. You may opt out of these communications at any time.
• Service Improvement: To gather aggregated, anonymized data for research and service improvements, without identifying you personally unless explicitly requested (e.g., entering a contest).

When you contact us via email or phone, we may ask for identifying information to assist you promptly. Feedback provided during your visits or through surveys may also be used to enhance our services.

Third-Party Services

We use third-party service providers, such as payment processors, who may collect, use, and disclose your information to the extent necessary to perform their services. These providers have their own privacy policies, and we encourage you to review them to understand how your Personal Data will be handled.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Protection of Children's Personal Information

We do not knowingly collect personal information from children under the age of 18 without parental or guardian consent. If we discover that we have inadvertently collected data from a child under 18, we will promptly delete it.

Your Rights: Access and Correction

Under Malaysian law, you have the right to access your Personal Data held by Pink Parlour and make corrections or updates if necessary. If you believe the Personal Data we hold is inaccurate or outdated, or if you wish to withdraw your consent for the use of your data, you can request the following:

• Access: You may request a copy of the Personal Data we hold about you.
• Correction: If any data is incorrect, you may request an update or correction.
• Deletion: You can request the deletion of your data, provided it does not conflict with any legal obligations we may have.

To make any such request, please contact us at pinkparlourmy@gmail.com. We will respond to your request within 30 days. A reasonable fee may apply for processing access requests, as permitted by law.

Confidentiality

Personal Data collected by Pink Parlour will remain confidential in accordance with this Privacy Policy and applicable laws. Any non-personal data provided through this website will be treated as non-confidential and non-proprietary.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy from time to time without prior notice. Please check our website regularly for updates. Any changes will take effect immediately upon publication. If significant changes are made, we will notify you through appropriate channels.

Retention of Data

All Personal Data collected will be stored for as long as necessary to fulfill the purposes for which it was collected or as required by Malaysian law. Once the data is no longer needed for these purposes, it will be securely deleted.