Booking FAQ

Find the most frequently asked questions below.
  • You can book an appointment through our website, app, or Facebook Messenger. Here’s how:

    • Website/App: Log in to your account, choose your service, and select your preferred date and time.
    • Facebook Messenger: Follow these steps:
    1. Like the Pink Parlour page and click the "MESSAGE" button.
    2. Click the "BOOK APPOINTMENT" button.
    3. Scroll down and click "BOOK NOW."
    4. Complete the form, enter your promo code (if any), pay, and click "CONFIRM APPOINTMENT."
  • You will receive a confirmation email after booking through any platform. For telephone or webstore bookings, confirmations are immediate.

  • Yes, walk-ins are welcome! However, we recommend booking in advance through our app or website to secure your slot as availability cannot be guaranteed for walk-ins.

  • Log in to your account to cancel or reschedule your booking. Please ensure cancellations are made at least 24 hours before your appointment to avoid penalties.

    • 24-hour notice: Cancellations made less than 24 hours before your appointment are subject to a 50% service fee. No-show appointments will be charged the full service price.
    • Package holders: Sessions will be automatically deducted if not cancelled in time.
  • A no-show will result in the forfeiture of the full payment or down payment.

    For package holders, one session will be deducted if you fail to attend a booked session.

  • If you arrive more than 10 minutes late, we reserve the right to cancel or push the appointment to a later time without prior notice. This ensures timely service for all clients.

  • Yes, a 50% deposit is required at the time of booking for all ala carte services. The deposit is non-refundable in the event of a late cancel, late reschedule, or no-show.

  • Yes, you can log into your account to review, modify, or cancel upcoming appointments. A rescheduling email will be sent to you if changes are made.

  • You can make payments through our website, app, or during the booking process in Facebook Messenger. All payments can be confirmed online.

  • In case of urgent medical issues, clients and package holders must provide a valid medical certificate when canceling appointments.

  • You will receive an email notification for any appointment reschedules. We strive to ensure minimal disruption and accommodate your availability.

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