Booking FAQ
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You can book an appointment through our website, app, or Facebook Messenger. Here’s how:
- Website/App: Log in to your account, choose your service, and select your preferred date and time.
- Facebook Messenger: Follow these steps:
- Like the Pink Parlour page and click the "MESSAGE" button.
- Click the "BOOK APPOINTMENT" button.
- Scroll down and click "BOOK NOW."
- Complete the form, enter your promo code (if any), pay, and click "CONFIRM APPOINTMENT."
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You will receive a confirmation email after booking through any platform. For telephone or webstore bookings, confirmations are immediate.
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Yes, walk-ins are welcome! However, we recommend booking in advance through our app or website to secure your slot as availability cannot be guaranteed for walk-ins.
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Log in to your account to cancel or reschedule your booking. Please ensure cancellations are made at least 24 hours before your appointment to avoid penalties.
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- 24-hour notice: Cancellations made less than 24 hours before your appointment are subject to a 50% service fee. No-show appointments will be charged the full service price.
- Package holders: Sessions will be automatically deducted if not cancelled in time.
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A no-show will result in the forfeiture of the full payment or down payment.
For package holders, one session will be deducted if you fail to attend a booked session.
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If you arrive more than 10 minutes late, we reserve the right to cancel or push the appointment to a later time without prior notice. This ensures timely service for all clients.
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Yes, a 50% deposit is required at the time of booking for all ala carte services. The deposit is non-refundable in the event of a late cancel, late reschedule, or no-show.
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Yes, you can log into your account to review, modify, or cancel upcoming appointments. A rescheduling email will be sent to you if changes are made.
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You can make payments through our website, app, or during the booking process in Facebook Messenger. All payments can be confirmed online.
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In case of urgent medical issues, clients and package holders must provide a valid medical certificate when canceling appointments.
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You will receive an email notification for any appointment reschedules. We strive to ensure minimal disruption and accommodate your availability.