Privacy Policy - Singapore

This customer privacy policy (“Privacy Policy”) of Parlour Group Pte. Ltd., and its subsidiaries, related companies, and jointly controlled entities (collectively referred to as “Pink Parlour,” “we,” or “us”), outlines how we collect, store, and handle the personal data ("Personal Data") of our customers and visitors to the websites owned and operated by Parlour Group Pte. Ltd.

We may update this Privacy Policy from time to time without prior notice by publishing the amended version on our website. This policy applies to the personal information we hold about individuals, which we will use in accordance with the Personal Data Protection Act 2012 and other relevant data protection laws in Singapore, as well as this Privacy Policy.

Our Website

We are committed to keeping our website secure. However, please recognize that information transmitted to us via our website, email, or other electronic means may not always be secure. We cannot be responsible for any unauthorized interception of information that occurs beyond our control.

Information supplied by users through registration, surveys, polls, or similar means on our website may be used to improve website content and the overall customer experience. This information will not be shared with external organizations for commercial purposes unless specifically stated.

Please note that our website may contain links to external websites. Our Privacy Policy applies only to our website, and we are not responsible for the privacy policies or security practices of these external sites.

Commitment to Privacy and Security

At Pink Parlour, we take your privacy seriously and are committed to safeguarding your Personal Data. We pledge to:

  • Keep all information you provide in strict confidence.
  • Never sell or rent your name or personal information to any third party without your consent.
  • Protect your information, with access only available to authorized Pink Parlour employees.

Information We Collect

We collect Personal Data from you through our website, mobile services, and in-store interactions. The specific data we collect depends on the products or services you request and may include:

  • Personal Information: Name, gender, date of birth, passport or ID number, and your relationship with any of our subsidiaries or business partners.
  • Contact Information: Telephone numbers, mailing addresses, email addresses, and fax numbers.
  • Payment Information: Credit or debit card details, including cardholder name, card number, billing address, and expiry date.
  • Business Information: Company name, job title, and related contact details.
  • Survey Responses: Feedback from surveys and contests conducted by us or on our behalf.
  • Information from Public Sources: Personal Data collected from publicly available sources.

While the provision of your Personal Data is voluntary, choosing not to provide it, or providing incomplete or inaccurate information, may prevent us from processing your requests or delivering the services you require.

Ways We Use Your Information

We use your Personal Data to create and manage your customer account, which holds your file and history across all Pink Parlour locations. Additionally, when you sign up for our email newsletter, we use your data to segment, personalize, and send content tailored to your interests. You may opt out of these communications at any time.

We may also aggregate data for research purposes. However, in these cases, the data is anonymized and does not identify you personally unless you explicitly request contact (e.g., by entering a contest).

If you contact us by phone or email, we may ask for identifying information to assist you promptly. Feedback provided during your visit or through surveys may also be used to improve our services.

Third-Party Services

We use third-party service providers to assist with services such as payment processing. These providers will only collect, use, and disclose your Personal Data to the extent necessary to perform their services.

For more details, we recommend reviewing the privacy policies of any third-party service providers. Once you leave our website or are redirected to a third-party website, you are no longer governed by this Privacy Policy.

Protection of Children's Personal Information

We do not knowingly collect personal information from individuals under 18 without parental or guardian consent.

Your Rights: Accessing and Correcting Your Data

Under Singapore law, you have the right to access your Personal Data held by Pink Parlour and request corrections, updates, deletions, or restrictions on processing. If you believe the Personal Data we hold is inaccurate or outdated, or if you wish to withdraw your consent, please submit a request to us at kitten@pinkparlour.com.sg.

We will respond to your request within 30 days. Please note that a reasonable fee may be charged for processing data access requests. We reserve the right to refuse access to or correction of your data for reasons permitted under the law.

Confidentiality

Personal Data held by Pink Parlour will remain confidential in accordance with this Privacy Policy and applicable laws. Any non-personal data or comments shared through this website will be considered non-confidential and non-proprietary.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Please check our website regularly for updates. Changes will take effect from the date of publication. If significant changes are made to the way we use your data, we will notify you via email or other appropriate means.

Retention of Data

All Personal Data collected will be stored for the duration necessary to fulfill the purposes for which it was collected and in compliance with applicable legal requirements.

This Privacy Policy is written in English and may be translated into other languages. In the event of any inconsistency, the English version will prevail.